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Small artists
FAQs
Find answers to our most frequently asked questions.
Orders & support
How can I check my order status?
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After making a purchase you will be sent an email with confirmation, there you can click "View your oder" to see more info about your order. You will also receive an email when your order is shipped out.
Have further questions? Contact us
How do I cancel my order?
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To cancel an order that hasn't been shipped out yet you can contact our customer support, for orders that have been shipped out already we do not provide cancelation.
Have further questions? Contact us
How do I know if my order is confirmed?
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After making a purchase you will receive an email with confirmation of you order.
Have further questions? Contact us
Shipping & returns
Do you offer free shipping?
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Yes! We offer free shipping worldwide.
Have further questions? Contact us
What is your guarantee and refund policy?
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We offer returns within 30 days of the date you received it for damaged or mislabeled products, we do not offer returns for buyer's remorse.
Please contact us before sending back any returns to make sure they are eligible.
Additionally make sure you put items back in their original packaging before you send them back to us. All products are subject to inspection once we receive them.
Have further questions? Contact us
What if my item arrives damaged?
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Chances of receiving defective item is very rare but it could happen. Please take pictures of a product which shows defect clearly & contact our support to check if it's eligible for replacement.
Have further questions? Contact us
How long does the refund take?
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Once we receive your item, a refund is initiated immediately. All major credit card providers generally take 5-7 business days to process your refund before it appears in your bank account.
Please note that we only offer refunds for damaged or mislabeled products, not for buyer's remorse.
Have further questions? Contact us
Where do you ship?
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We ship our products worldwide, additionally we offer free shipping for all of our products.
Have further questions? Contact us
Products
Where are your products made?
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All of our products are made on demand at multiple locations worldwide to make sure we provide the fastest delivery service.
Have further questions? Contact us
Do you offer samples of your product?
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No, we do not provide samples normally, but reviewers and other promotion related people can contact us to see if they apply for an exception.
Have further questions? Contact us
Can I buy your products anywhere else?
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You can also buy some of our artworks as digital downloads at our ko-fi page here: Ko-fi
Can't find an answer?
Contact our customer support through the contact page and our team will get back to you as soon as possible.